When remote can’t fix it,
we drive to you.
Phoenix-metro and Extended Valley on-site dispatch. Same-day standard. Two-hour P1 response. After-hours and weekend coverage available. Senior engineers, never subcontracted, never strangers.
Pairs with Managed IT · Help Desk for remote-only · Hardware Maintenance for break/fix on specific devices.
Phoenix metro & the Extended Valley.
Standard same-day dispatch across the Phoenix metro core and the Extended East / Northwest Valley. P1 emergencies dispatched within two hours of confirmation, twenty-four hours a day. Travel-quoted outside this radius for clients with statewide footprints.
Phoenix metro core
Phoenix, Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, Surprise. Same-day standard. Two-hour P1 response target.
Extended East Valley
Queen Creek, San Tan Valley, Apache Junction, Fountain Hills, Cave Creek, Carefree. Same-day standard. Two-to-three hour P1 response.
Northwest Valley
Buckeye, Goodyear, Avondale, Litchfield Park, Anthem, New River, Sun City. Same-day standard. Two-to-three hour P1 response.
Statewide · travel quoted
Tucson, Flagstaff, Prescott, Yuma. Per-trip travel quoted. Best for clients with multi-site footprints — we package quarterly site visits or schedule around your project timeline.
Physical hands. Senior engineers. Documented work.
Every dispatch is a credentialed Inventive engineer — never a stranger, never subcontracted out. Work is documented in your client portal the same day with photos, configs, and asset updates.
New hire setup & user moves
Imaging, profile migration, peripheral install, dock and monitor setup, desk-to-desk relocations. Includes inventory tagging in your asset register.
Switch, firewall & AP hands-on
Physical install, replacement, and rack work for switches, firewalls, and access points. Configuration done remotely or on-site, whichever is faster.
Server & rack “hands & eyes”
Physical reboots, drive swaps, cable traces, UPS battery replacement, KVM access for remote engineers. Pairs with your existing vendor or our team.
Office hardware install & config
Printers, copiers, conference-room AV, digital signage, badge readers, Wi-Fi survey for an extra access point. Coordinated with your vendor warranty when relevant.
Tech-side office move support
Disconnect, label, transport-coordinate, reconnect. We work the IT side of the project plan with your facilities lead or move company.
When remote troubleshooting fails
Boot loops, dead workstations, network drops at one site only, “the printer just stopped working,” air-gapped or isolated environments. We come out, diagnose, and document.
On-Site dispatch is hands. It is not ongoing IT.
If you need ongoing operations, a full cable install, or a managed device-repair program, you need a different product. We will tell you on the dispatch call and route you to the right place — see Managed IT, and Hardware Maintenance.
- • Day-to-day helpdesk and ticket queue
- • Patching, backup monitoring, EDR triage
- • Vendor management across SaaS & telecom
- • Belongs on Plan 2/6/8 or Prime
- • Warranty management across a fleet
- • Spare-pool depot and swap programs
- • Lifecycle planning and refresh budgets
- • Belongs on Hardware Maintenance
- • Multi-site rollouts, M&A integrations
- • Cloud migrations, system selection
- • Office opens with full IT scope
- • Belongs on IT Consulting
If you are a Plan 2/6/8 or Prime client, dispatched on-site work pulls from your block hours or Prime project bucket — no separate dispatch fee. This page is for one-off dispatch outside an existing plan.
Transparent. Hourly. Published.
No surprise truck-roll fees on the invoice. One dispatch fee covers the trip out. After that you pay only for engineer time on-site, billed to the quarter-hour. Same rates whether you call once a year or every week.
- $175 one-time dispatch fee per visit (covers travel out)
- 8am–6pm Mon–Fri Phoenix time
- One-hour minimum on-site after dispatch fee
- Same-day target for non-emergency requests
- Billed in 15-minute increments after the first hour
- Portal access — same-day documentation, photos, configs
- $250 emergency dispatch fee per visit
- Nights, weekends, holidays — 24/7 phone tree
- Two-hour P1 response target from confirmation
- Two-hour minimum on-site after dispatch fee
- Billed in 15-minute increments after the minimum
- Senior engineer dispatched — not a junior on rotation
Statewide travel (Tucson, Flagstaff, Prescott, Yuma) quoted per trip with a $0.67/mile travel rate beyond 50 miles from Phoenix. Plan 2/6/8 and Prime clients: dispatched on-site work draws from your monthly bucket at your plan’s effective hourly rate — no separate dispatch fee, no after-hours uplift on weekday business hours. See plan rates.
We dispatch for every Phoenix industry we serve.
Most are knowledge-work offices where remote covers 80% of the work and the 20% on-site is the difference between productive and stalled.
From your call to an engineer at your desk: three steps.
No call tree, no “we’ll get back to you within 24 hours,” no surprise on-site visit from a stranger.
You call, a senior engineer picks up
Live human pickup, not a phone tree. We confirm the issue, your site address, and whether the remote team can resolve it without dispatch first. About 75% of “we need someone on-site” calls are solved on the call — no dispatch fee.
We confirm the engineer, ETA, and dispatch fee
You get the name and photo of the engineer being dispatched and an ETA window. For P1 emergencies we dispatch within two hours of confirmation. For planned work we schedule to your calendar.
Work done. Documented. Portal updated.
Same-day write-up in your client portal: photos of the work, configs applied, asset register updates, recommended follow-ups. Invoice itemized by quarter-hour with the dispatch fee called out separately.
On-site dispatch, answered.
What’s the difference between this and Help Desk?
Help Desk is remote only — passwords, software, M365, troubleshooting over screen-share. On-Site IT Support is physical hands at your office: hardware that won’t power on, network drops at one specific desk, conference-room AV that has to be touched. About 80% of issues are solved remotely first; on-site is the 20% that can’t be.
I’m already a Plan 2/6/8 or Prime client. Do I pay this rate for on-site work?
No. On-site work for plan clients is drawn from your block hours or Prime project bucket at your plan’s effective hourly rate. There’s no separate dispatch fee on weekday business-hours visits. After-hours and weekend dispatch for plan clients is at the plan’s after-hours rate ($200/$175/$160 effective per Plan 2/6/8). This page covers one-off dispatch for clients who are not on a plan.
What is the dispatch fee actually covering?
The drive out, the truck, and the engineer’s travel time. Once an engineer is on-site, only the engineer’s hands-on time bills against the hourly rate. We bill in 15-minute increments after the first hour minimum, so a 75-minute job is $175 dispatch + 1.25 hours at $165 = $381.25 before any parts.
How fast can you actually be on-site for a P1 emergency?
Two-hour response target from the moment we confirm the dispatch — meaning we tell you an engineer is en route within two hours of you saying “dispatch.” In practice, P1 dispatch in the Phoenix metro core is usually 60–90 minutes. Extended Valley and statewide may run longer. We tell you the realistic ETA on the call, not an optimistic one.
Will you send the same engineer every time?
For ongoing relationships, yes — we pair you with a primary engineer who learns your environment. For one-off dispatches, you’ll see the engineer’s photo and name on the confirmation. Every dispatched engineer is a credentialed Inventive employee — we never subcontract dispatch out to a third-party staffing service.
Can you dispatch outside the Phoenix metro and Extended Valley?
Yes — we cover statewide for clients who need it. Tucson, Flagstaff, Prescott, Yuma all quotable per trip. Travel beyond 50 miles from Phoenix is $0.67/mile in addition to the dispatch fee. Best for clients with multi-site footprints — we often package these as a quarterly visit cadence rather than per-incident dispatch.
What happens if the remote team can fix it after all?
You don’t pay a dispatch fee. About 75% of “we need someone on-site” calls get resolved on the phone or via screen-share while we’re scheduling the engineer. If that happens, you pay only for the remote engineer’s time at the standard Help Desk or hourly rate — no truck-roll, no dispatch fee.
How does on-site work for compliance-regulated environments (HIPAA, PCI, financial)?
Every dispatched engineer signs your visitor / vendor / BAA paperwork on-site, follows your physical-access procedures, and documents the work in your client portal with timestamps for audit evidence. We pair compliance-regulated dispatches with our Compliance service when ongoing posture management is needed.
Hands on-site, today.
Call to confirm an engineer, an ETA, and a transparent rate. No salesperson, no quote process — just a senior engineer on the phone who can tell you whether dispatch is what you actually need.
If you have ongoing on-site needs every month, Plan 6/8 or Prime is cheaper than per-dispatch billing within 4–6 visits per month.
Need vendor relationship management instead of dispatch? See Vendor Management for telecom, SaaS, and warranty oversight.