Stop spending your day on hold.
We file the ticket, chase the warranty, and own the renewal.
Telecom, SaaS, hardware, copier, print. When something breaks or renews, we deal with the vendor so you don’t have to. One throat to choke, one calendar of dates, one place to see every contract.
Operational counterpart to vCIO (which sets vendor strategy). Included with Inventive Prime Enterprise at the Standard tier.
Your day shouldn’t end with the words “still on hold with the carrier.”
Vendor work is invisible until it isn’t. Then it’s all-consuming. We absorb that work and give you back the time.
We file the ticket
Stop the 45-minute hold with the ISP. Stop the back-and-forth with SaaS support. We open every vendor case, track it to resolution, and brief you on outcomes.
Renewals never surprise you
Every contract loads into our tracker. 90, 60, and 30-day alerts on every renewal. No more discovering an auto-renewal jumped your bill 18% because someone missed the email.
Warranties actually get used
When a switch dies, we file the RMA before you’d think to check the warranty. Hardware tickets close in days, not weeks. Most clients see 5 to 10 RMAs a year they would have eaten the cost on.
One throat to choke
When the ISP blames the firewall and the firewall vendor blames the ISP, we own the resolution. No more triangulating between three support teams while users wait.
Four vendor categories, one operational owner.
If it has a contract, a renewal date, or a support number, it belongs in vendor management.
Carrier and circuit management
Fiber, broadband, MPLS, SD-WAN, hosted voice. Contract review, circuit moves and adds, BAA execution, outage escalation, billing audit. We hold the carrier accountable to the SLA you’re paying for.
License inventory and renewal oversight
Microsoft 365, Adobe, line-of-business apps, niche SaaS. Seat reconciliation each quarter, renewal negotiation, sunset planning for unused tools, security review on every new addition. Most clients reclaim 10 to 20% of SaaS spend in year one.
SmartNet, ProSupport, Care Pack tracking
Cisco, Dell, HP, Meraki, Fortinet. We track every serial number against its warranty, file the RMA when something fails, coordinate ship and receive, and schedule the on-site install. You never lose a warranty claim to expired coverage.
Lease and service oversight
Lease tracking, MIF (machines-in-field) reconciliation, toner ordering, service tickets, end-of-lease evaluation, RFP support on replacement. Print is one of the easiest places to find 15 to 25% savings at renewal.
Pick the cadence and the vendor count.
All tiers include the renewal calendar, ticket-on-your-behalf workflow, and quarterly vendor health summary. The tiers scale by vendor count, review cadence, and how much contract work we do for you.
- Vendor inventory, up to 8 active vendors
- Quarterly vendor review call
- Renewal calendar with 60-day alerts
- Ticket-on-your-behalf, up to 4 cases per month
- Email and Slack escalation support
- Annual contract audit (1 per year)
- Quarterly vendor health summary
- Vendor inventory, up to 20 active vendors
- Monthly vendor review call
- Renewal calendar with 90 / 60 / 30-day alerts
- Unlimited ticket-on-your-behalf
- Warranty and RMA tracking, all hardware
- Quarterly contract audit with renegotiation flag
- Cyber-insurance vendor attestation collection
- Annual SaaS license rationalization
- Dedicated primary vendor manager
- Unlimited vendor inventory
- Weekly check-ins plus on-demand availability
- Active contract negotiation on your behalf
- RFP authoring and vendor selection support
- Vendor consolidation projects (carrier swaps, copier RFPs)
- M&A vendor due-diligence support
- Quarterly board-ready vendor risk report
- Named vendor manager plus backup coverage
Month-to-month, 60-day notice to cancel. Inventive Prime Enterprise (20+ users) clients receive the Standard tier at no additional cost. Premium can be added to Prime Enterprise at the delta ($1,250/mo). Vendor Management pairs naturally with vCIO (strategy and roadmap) and Managed IT (day-to-day operations).
Built for Phoenix businesses with a long vendor list.
If you have more than 10 contracts to track, vendor management pays for itself in renewals you don’t miss.
Three steps to a single vendor source of truth.
Most clients are live inside two weeks. The hardest part is finding all the contracts in old email folders. We do that part for you.
Vendor discovery
We inventory every active vendor, contract, renewal date, and point of contact. Output: a single-page vendor register you’ve never had before. No commitment required, you keep the register either way.
Onboarding handoff
We notify each vendor that Inventive is your primary technical contact. Renewal alerts load into our tracker. Ticket emails route through our queue. Your team stops handling vendor email.
Ongoing operations
Cadence calls per your tier, renewal reviews, warranty work, contract audits, and quarterly vendor health summary. You see one dashboard, get one POC, and stop tracking vendor work in your head.
Common questions before signing.
How is this different from vCIO?
vCIO is strategy: which vendors should we use, what should our roadmap look like, what’s our risk register. Vendor Management is operations: file the ticket, chase the warranty, manage the renewal. Most clients with 20+ users want both. vCIO Standard already includes light vendor strategy review twice a year. Vendor Management adds the day-to-day operational ownership on top.
Do I still talk to my vendors directly?
Only when you want to. Most clients route everything through us. Some keep one or two relationships in-house (a long-time copier rep, a personal SaaS contact). You decide which vendors we own and which you keep. The vendor register documents both columns.
What if a vendor isn’t on your approved list?
We don’t keep an approved vendor list. We work with whatever stack you have. If you want our opinion on a replacement, that’s a vCIO conversation. Vendor Management is vendor-agnostic by design.
Do you negotiate on price?
Standard tier flags renewal negotiation opportunities for your team to act on. Premium tier negotiates on your behalf with full authority you delegate. Most carrier and SaaS renewals leave 10 to 20% on the table when nobody pushes back. Premium clients typically recover the tier cost in the first two renewals.
Is contract review legal advice?
No. We review for operational and commercial terms (SLA, term length, auto-renewal language, termination rights, pricing escalators). If something needs a lawyer (indemnification, liability caps, IP language), we route it to your counsel with the specific clauses flagged. We don’t replace legal review and we don’t pretend to.
What counts as a “vendor” for tier limits?
Any third-party with an active contract, recurring invoice, or support relationship. Microsoft 365, your ISP, your copier lease, each line-of-business SaaS, your firewall vendor, your hardware refresh source. A typical 25-user shop has 15 to 25 active vendors. We can count yours during the free vendor discovery call.
Can I add Premium tier features for one specific contract?
Yes. Standard tier clients can buy ad-hoc negotiation support or RFP authoring at our hourly rate ($185/hr, capped quote per project). Comes up most often with copier RFPs, carrier consolidations, and SaaS renewals over $50K/year.
How long is the contract?
Month-to-month with 60-day notice to cancel. We don’t lock you in. Vendor Management retains because clients see the renewals we catch and the warranties we recover, not because of a contract.
Free vendor discovery call.
You’ll leave with a list you’ve never had.
One hour, no commitment. We inventory every active vendor, contract, and renewal date. You keep the register whether or not you sign on with us.
Included with Inventive Prime Enterprise at the Standard tier. Pairs with vCIO for strategy and IT Consulting for project work.